This Refund Policy explains how refund requests are handled for Rocktie.com membership purchases and other eligible transactions.
Purchases Made Through CCBill
Refund requests for purchases processed through CCBill are reviewed on a case-by-case basis.
Depending on the circumstances, a refund request may be reviewed or processed through CCBill Consumer Support in accordance with CCBill's applicable procedures and payment-processing requirements.
Canceling an automatically renewing CCBill subscription does not automatically result in a refund. Cancellation stops future recurring billing as described in our Cancellation Policy.
If a refund is approved for a CCBill membership purchase, the Premium Membership associated with the refunded transaction may be terminated and the Rocktie account may revert to Free Membership status.
PayPal, Venmo and Cash App Purchases
Membership purchases made through PayPal, Venmo, or Cash App are generally non-refundable once the membership has been activated or credited to the Member's Rocktie account.
These payment methods are generally used for non-recurring purchases and therefore do not require cancellation to prevent future membership charges unless Rocktie specifically states otherwise at the time of purchase.
A refund may be considered if Rocktie determines that a duplicate payment, incorrect charge, payment-processing error, or other exceptional circumstance occurred.
Nothing in this Refund Policy limits any refund or consumer right that cannot legally be waived.
Cryptocurrency Purchases
Membership purchases made using cryptocurrency are generally final and non-refundable once the payment has been confirmed and the membership has been activated.
Cryptocurrency transactions may be irreversible, and Rocktie cannot reverse or recover cryptocurrency that was sent to an incorrect wallet address, through an unsupported blockchain network, using an unsupported asset, or in an incorrect amount as a result of sender error.
If Rocktie determines that a duplicate cryptocurrency payment or payment-processing error occurred, Rocktie may review the transaction on a case-by-case basis.
Any approved cryptocurrency refund, where technically and legally possible, may be handled in a manner determined by Rocktie and does not necessarily require repayment in the same cryptocurrency, network, or amount of cryptocurrency originally transferred.
Non-Recurring Memberships
One-time and non-recurring membership purchases are generally non-refundable after the applicable Premium Membership has been activated.
Because these memberships do not automatically renew, there is no recurring membership charge to cancel.
Lifetime Premium Memberships
Lifetime Premium Membership purchases are non-recurring and are generally non-refundable after activation, except where Rocktie approves a refund due to a duplicate transaction, payment error, exceptional circumstance, or where a refund is required by applicable law.
If a Lifetime Premium Membership is refunded, the Lifetime Premium status will be removed and the account may revert to Free Membership status.
Gift Credits
Purchases of Gift Credits are generally final and non-refundable after the credits have been added to the Member's account.
Gift Credits that have already been used to send digital gifts are not eligible for a refund.
Rocktie may review duplicate purchases or payment-processing errors on a case-by-case basis.
Chargebacks and Payment Disputes
If you believe a charge was made in error, please contact Rocktie Support or the applicable payment processor before initiating a payment dispute when reasonably possible.
Submitting a fraudulent, knowingly false, or abusive chargeback or payment dispute may result in restriction, suspension, or termination of the associated Rocktie account.
Rocktie reserves the right to provide transaction, account, membership activation, login, or other relevant records to a payment processor or financial institution when responding to a payment dispute.
Effect of a Refund
If Rocktie or an applicable payment processor issues a full refund for a membership purchase, the Premium Membership associated with that purchase may be terminated immediately and the account may revert to Free Membership status.
A refund does not automatically delete or deactivate the Member's Rocktie account.
How to Request Assistance
If you believe there is a duplicate payment, incorrect charge, payment-processing error, or another issue with a Rocktie purchase, please Contact Rocktie Support.
Please provide enough information for us to identify the applicable transaction. Do not send passwords, full credit card numbers, private wallet keys, recovery phrases, or other sensitive payment credentials.
Changes to This Policy
Rocktie reserves the right to revise this Refund Policy from time to time.
Changes will apply as permitted by applicable law and will not eliminate any consumer right that cannot legally be waived.
This document was last updated on August 26, 2026.